Who is responsible for the data
When Caire is used by a home-care organization, the organization is normally the controller for data about employees, clients, schedules, visits and care documentation.
Caire (EirTech AB) then processes that data as a processor under an agreement and documented instructions. As a processor, Caire processes the data only to provide, secure and support the service according to your instructions.
How you accept the DPA
An organization administrator reads the data processing agreement (DPA) in Caire when the organization is created, and it must be accepted before the organization can be created. The agreement is versioned, and Caire records which version you accepted.
You scroll through the whole agreement — acceptance is enabled once you reach the end — and confirm with ”I accept the data processing agreement”.
The same acceptance can be done later from the ”DPA required before personal data” banner, which leads to Getting started. Only an organization administrator can accept the agreement.
What the DPA unlocks
Before you add personal data about employees, clients and their care plans, the organization must have accepted the DPA with EirTech AB (Caire).
You can explore the product meanwhile, but adding personal data stays locked until the agreement is accepted. Report imports and integration API keys, for example Carefox, also require an accepted DPA before personal data may be imported.
Where you find the agreement afterwards
The report upload step has a ”Safe handling of the reports” box. There, the ”Show the DPA for the organization” link shows the agreement you already accepted — it is not a new acceptance.
Once the agreement is accepted you can download a copy for your own records. The same box holds the contact link ”Questions about the DPA or security? Contact Caire”.
AI features
Your earlier DPA still covers the ordinary product and report import. Before Azure AI can be used, an organization administrator must accept the DPA version that explicitly describes Microsoft Azure/Azure OpenAI in Sweden Central.
That covers Ask Caire, speech recognition and clinical AI features; the ordinary Excel preview of the reports does not use Azure AI. The notice about the updated agreement appears on the Ask Caire card in Caire.
Sign-in, permissions and support access
Colleagues are invited and given roles under Settings → Users. Only an organization administrator can reach that view.
Under Settings → Support access, an organization administrator sees whether anyone at Caire has access to your data right now, and can end that access. Caire has no standing access — every session is time-limited and listed there.
The connection that lets an AI tool read your planning sits under Settings → Integrations. It requires Caire to have enabled MCP for your organization, and your own organization administrator to have granted you permission to use Ask Caire.
Where the data is processed
Data is processed within the EU under GDPR, with data processing agreements and traceability on every change to the schedule.