Employees and shifts
Availability, skills, working time, breaks, preferences, and historical client relationships.
Resource management
The data foundation that makes optimization possible
AI scheduling only works when resources are clear. Caire brings employees, clients, service areas, skills, travel buffers, and cost models into one operating model.
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Resource management
Employees, clients, skills, travel buffers, and cost models.
Caire Core
Caire Core uses the resource model to decide which visits are possible, which are good, and which need planner review. Resource data is also part of the continuous learning loop when outcomes reveal better buffers, areas, or skills.
Clients and service areas
Address, time windows, services, needs, contact paths, and local area rules.
Skills and roles
Match visits against delegations, language, experience, onboarding needs, and role-specific routines.
Travel buffers
Plan with realistic travel, movement, margins, and variation between areas.
Cost models
Make overtime, travel, utilization, and economic impact visible without hiding care quality.
Geography and coverage
See where resources are missing, where routes become too difficult, and how service areas should change.
Comprehensive resource hub
Resource hierarchy architecture
Organization, service area, employee, and client settings cascade into the planning model. Schedule travel buffers, skills, hourly rate, monthly salary, billing, and continuity caregiver limit stay visible instead of becoming hidden assumptions.
Employee Compensation Settings
Settings that make cost calculation possible without hiding working time, travel time, or break rules in spreadsheets.
| Setting | Description | Configuration Levels |
|---|---|---|
| Monthly Salary | Fixed monthly compensation for full-time/part-time employees | Individual Employee |
| Hourly Rate | Hourly compensation for flexible/temporary employees | Individual Employee, Service Area, Organization |
| Payment Model | How hours are calculated (A=Service, B=Service+Travel, C=Shift to Last, D=Full Shift) | Organization (applies to all hourly employees) |
| Break Policy | PAID or UNPAID breaks | Organization, Service Area, Individual Employee |
| Break Duration | Standard break length (e.g., 30 or 60 minutes) | Organization, Service Area |
Client Configuration Settings
Client data connects allocation, billing, continuity, and responsible caregiver ownership to the same planning model.
| Setting | Description | Configuration Levels | Example |
|---|---|---|---|
| Monthly Allocation Hours | Municipality-approved service hours per month | Individual Client | 100h/month for Anna |
| Billing Rate | Revenue per service hour for financial tracking | Individual Client, Service Area, Organization | 500 SEK/hour municipality contract |
| Continuity Caregiver Limit | Maximum number of distinct caregivers allowed per client within a rolling period (default 14 days) | Individual Client, Service Area, Organization | 10 caregivers per 14 days (tighten to 6-8 for dementia or palliative care) |
| Responsible Caregiver | Primary caregiver (contact person) for client | Individual Client | Lisa assigned to Anna (lead caregiver designation) |
| Minimum Lead Visits | Minimum number of visits the responsible caregiver must complete per period | Individual Client | Lisa: >=18 of Anna's 60 monthly visits |
| Time Window Flexibility | Allowed time buffer for visit start times | Individual Client, Service Area, Organization | +/-5 min (strict) vs +/-30 min (flexible) |
Service Area Configuration Settings
Service areas control imports, optimization, cost levels, and whether staff can work across area boundaries.
| Setting | Description | Default | Impact |
|---|---|---|---|
| Cross-Service Area Assignments | Allow employees to be assigned visits across different service areas | Disabled | When enabled: Staff can work in multiple areas. When disabled: Staff only assigned to their home service area. |
| Include in Import | Include this service area in automatic imports from external systems | Enabled | When disabled: Area excluded from manual imports and optimization runs. |
| Include in Optimization | Include this service area in AI optimization runs | Enabled | When disabled: Area maintains data but does not participate in scheduling. |
| Default Hourly Rate | Service area-level hourly rate override | Organization default | Override for high-cost areas, for example urban vs rural compensation. |
Schedule Travel Buffers
First and last visits need realistic margins so the shift starts and ends without false precision.
| Area Type | First Visit Delay | Last Visit Buffer | Reasoning |
|---|---|---|---|
| Urban (Dense) | 5 minutes | 5 minutes | Short distances, predictable traffic |
| Suburban | 10 minutes | 10 minutes | Moderate distances, variable traffic |
| Rural (Spread) | 15 minutes | 15 minutes | Long distances, unpredictable travel |
| Morning Rush | 10 minutes | 5 minutes | Traffic delays at shift start |
| Evening Shift | 5 minutes | 10 minutes | Return traffic at shift end |
Hourly Payment Models for Staff Costs
The same schedule has a different cost profile depending on whether service time, travel, shift span, or breaks are counted.
| Model | PAID Breaks | UNPAID Breaks |
|---|---|---|
| Model A - Service Only | 6.5h x 185 = 1,203 SEK (service + breaks) | 6.0h x 185 = 1,110 SEK (service only) |
| Model B - Service + Travel | 7.5h x 185 = 1,388 SEK (service + travel + breaks) | 7.0h x 185 = 1,295 SEK (service + travel) |
| Model C - Shift to Last Visit | 8.0h x 185 = 1,480 SEK (full working time) | 7.5h x 185 = 1,388 SEK (working time - breaks) |
| Model D - Full Shift | 8.0h x 185 = 1,480 SEK (scheduled shift) | 7.5h x 185 = 1,388 SEK (shift - breaks) |