Guide

    Employee handbook for home care: what it should contain

    An employee handbook gathers what every home-care employee needs to know: how the day works, which routines apply and whom to call when something happens. In home care many people work alone at the client's home, so the handbook has to be findable on a phone and kept current.

    2026-10-20
    5 min

    What a home-care employee handbook should contain

    Use the points as a template and adapt them to your organisation and routines.

    • Welcome: the organisation, units, managers and whom to contact.
    • Working time: schedule, shifts, breaks, reporting sick and swapping shifts.
    • The visit: check-in and check-out, keys and alarms, and what to do if the client does not answer.
    • Hygiene and basic routines.
    • Delegation: what it means and what you may do, for example with medication.
    • Deviations: how to report them, and what lex Sarah means.
    • Confidentiality and data protection: duty of confidentiality and handling client information.
    • Work environment and safety: lone working, threats and violence, and incidents.
    • Travel between visits: car, bicycle or on foot, and the rules for each.

    Onboarding new employees

    The handbook is the basis of onboarding. Let new employees go through it with a colleague during their first shifts, and collect the questions that come up so the next version is clearer.

    Keep the handbook current

    A handbook nobody can find, or one that is out of date, does not get used. Decide who owns each section and when it is reviewed, and update in one place so everyone reads the same version.

    A digital employee handbook in Caire

    Caire's employee handbook is digital, searchable with AI and updated in real time. It works with Caire's planning or on its own. The price is on the pricing page.

    Three things to take away

    • Gather onboarding, routines, delegation, deviations, confidentiality and safety in one place.
    • Give every section an owner and a review date.
    • A searchable digital handbook reaches employees where they work.

    Next step

    See the Employee Handbook and its price

    The Employee Handbook works on its own or as an add-on to Caire's planning.

    See pricing